Frequently Asked Questions
1. How to book a class
Purchase an unlimited pass or studio pass or drop-in pass on our online store page.
Within 1 working day, we will send you a welcome email with your account login information for our scheduling system, Booksteam.
Through Booksteam, you can book on our page at www.insightpact.com/booking, or manage your account and book through Booksteam at www.booksteam.com/customer.
Alternatively, you may create an account and purchase a space in a specific class directly on our booking page.
2. Booking schedule
Studio schedules for the following week are released every Thursday at 9am (GMT+7) on our website and social media.
Classes can be booked up to 7 days in advance.
3. Class cancellation policy
If you can’t make a studio session, no worries! Just be sure to cancel your studio booking at least 2 hours before the scheduled studio time. A Late Cancel or No Show will be added to your account if you don’t cancel in time. View our Full Late Cancellation Policy HERE.
4. Pass types
We offer 4 types of passes: Discovery Pass, Unlimited Pass, Studio Pass, and Drop-In Pass.
5. Payment methods
Payment can be done using Visa, Mastercard, or JCB credit cards using Omise or with your Paypal account.
If you are residing in Thailand, you may also purchase and pay for a Pass using direct bank transfer by emailing email@example.com
6. Duration of classes
Classes are 45, 60, 75, or 90 minutes long. Please check the schedule and booking page for more details.